Barry Lall is the CEO of Pinnacle Hotels based in San Diego, USA. Barry Lall has succeeded in the hotel industry for over 20 years. Before working as a CEO to Pinnacle Hotels, Barry was a qualified medical physician working at a hospital in California. This is where he picked up values that assisted in navigating the hotel industry. Some of them are listed below.
Focus on Improvable Factors
In his line of business, Dr. Bharat Lall is specialized in identifying underperforming hotels that require significant updates and renovations to excel. He does choose just any dilapidated hotel as there are some which cannot thrive because of factors such as location. He specifically vets those whose factors can be worked on. The process of turning around requires that entrepreneurs have lots of patience and discipline to put effort into the structures to eventually bring success to the hotel.
Listening and Communicating Skills are Key
Barry Lall notes that the hotel industry’s main characteristic is the service of people. This makes it necessary to have listening and communication skills as a key value in order to succeed. Barry found importance in not only prescribing medication to his patients but also caring and listening to their concerns. This he took up while working in the hotel industry which good customer service translates to customer retention.
Barry Lall noted the decisiveness skill from his work as a physician where he was required to make quick decisions on the treatment of a patient. The skill is a requirement in the management of a hotel where certain problems like flooding in a hotel require immediate attention while others require much more deliberation. He calls for business owners to weigh such situations according to which requires fast and deliberate action.
Original source to learn more: https://medium.com/@BharatLall